Question 1

What medications are covered?

Accepted Answer

Click here to determine which medications are covered under your plan and any applicable limitations.

Question 2

How can I find the best price on my medication?

Accepted Answer

Use the Find My Meds tool, found at https://member.mysmithrx.com/.

Click here to learn more.

Question 3

Where can I get my prescription filled?

Accepted Answer

Many standard prescriptions can be filled at your local retail pharmacy. You can review the national chain options here.

Specialty medications are generally filled at Kroger Specialty pharmacy or Senderra Rx. Click here for more information.

Do you prefer the convenience and potential cost savings of mail order? You have three options for mail order:

Amazon Pharmacy - click here for enrollment instructions

Walmart Pharmacy - click here for enrollment instructions

Cost Plus Drugs - click here for enrollment instructions

Question 4

I'm looking to use mail order. Where does my doctor send my script?

Accepted Answer

Your doctor will send your mail order script to either Amazon Pharmacy, Walmart Pharmacy, or Cost Plus Drugs. You must first be enrolled in mail order:

Amazon Pharmacy - click here for enrollment instructions

Walmart Pharmacy - click here for enrollment instructions

Cost Plus Drugs - click here for enrollment instructions

Question 5

What should I tell my doctor if I need to use a different pharmacy?

Accepted Answer

If you are not using mail order pharmacy, tell your doctor to send the scripts to your preferred pharmacy, like CVS or Walgreens, for example.

Question 6

How do I fill a specialty prescription?

Accepted Answer

A specialty prescription is for special medicines that may cost more and need extra care, often used for serious health conditions. Follow these required steps to fill a specialty prescription:

Initiate the Prescription: Request your doctor to send your prescription to one of the SmithRx specialty pharmacies. Choose between Kroger Specialty Pharmacy or Senderra. Click here for more information and contact details.

Kroger Specialty Pharmacy: 888-355-4191
Senderra: 888-777-5547

Prior Authorization: Your physician must complete and submit a prior authorization to SmithRx to obtain approval for your medication under your plan.

Connect with Support: Reach out to the SmithRx Connect Team at 1-844-385-7612. They'll assess if you're eligible for any patient assistance programs to help you save on the cost of your medication. If not, they'll guide you through applying for any available manufacturer coupons. This step is required before you can fill your specialty medication.

Question 7

How do I access savings programs for high cost brand and specialty medications?

Accepted Answer

Did you know your local retail pharmacy may not always be the lowest cost option for high cost and specialty brand medications? SmithRx Connect can help you navigate alternative sources and hold your hand through the process.

Click here to learn more.

Question 8

What information can I access when I register on the SmithRx website?

Accepted Answer

When you register for a free account on https://member.mysmithrx.com/, you can look up covered medications new or past-filled medications. You can also find in-network pharmacies from their national network of over 68,000 participating locations.

Click here to learn more.

Question 9

How do I contact SmithRx for member support?

Accepted Answer

You may contact member support by phone or email:

844-454-5201
help@smithrx.com

Prescriptions

What medications are covered?

How can I find the best price on my medication?

Where can I get my prescription filled?

I'm looking to use mail order. Where does my doctor send my script?

What should I tell my doctor if I need to use a different pharmacy?

How do I fill a specialty prescription?

How do I access savings programs for high cost brand and specialty medications?

What information can I access when I register on the SmithRx website?

How do I contact SmithRx for member support?