Frequently Asked Questions

Medical: Visit https://www.aetna.com/dsepublic/#/contentPage?page=providerSearchLanding&site_id=asa&language=en(https://www.aetna.com/dsepublic/#/contentPage?page=providerSearchLanding&site_id=asa&language=en) Dental: Visit https://dentalexchange.guardiandirect.com/find-a-dentist (https://dentalexchange.guardiandirect.com/find-a-dentist) Vision: Visit https://www.e-nva.com/nva/content/home/find-provider.xhtml(https://www.e-nva.com/nva/content/home/find-provider.xhtml)

When you register on the Allied portal, you will have access to print an ID card, view your claims, or find an in-network doctor. Visit www.alliedbenefit.com.(www.alliedbenefit.com)

Medical: Login to www.alliedbenefit.com.(www.alliedbenefit.com) Once logged in, you'll have access to print of download an ID card. You may also call Allied at 1-800-288-2078 to request a new ID card. Dental: Login to www.guardianlife.com.(http://www.guardianlife.com/) Once logged in, you can view, print, or request ID cards. You may also call Guardian at 1-800-627-4200 to request a new ID card. Vision: Login to www.e-nva.com.(www.e-nva.com) Once logged in, you can view, print, or request ID cards. You may also call NVA at 1-800-672-7723 to request a new ID card.

You are required to update your Allied Coordination of Benefits information every year so that they can properly process your claims. Coordination of Benefits information confirms whether you and/or your enrolled dependents have insurance coverage other than your employer's and if so, what that other insurance is, so that they can determine proper payment responsibilities for claims. If your Coordination of Benefits is updated yearly or as requested, your claims will be processed. Click here (https://51ffe31a-367e-4d24-aee7-bc3a6db21df6.usrfiles.com/ugd/51ffe3_b64b51e5356c4a2eb5ebdb4f2e6caaa8.pdf)for the Coordination of Benefits form. If you’d like to complete the Coordination of Benefits online, you can do so once you are registered on the Allied portal.

Save money by purchasing your standard medications through mail order. You have three options for mail order: • Amazon Pharmacy - click here for enrollment instructions(https://51ffe31a-367e-4d24-aee7-bc3a6db21df6.usrfiles.com/ugd/51ffe3_b5b6a44c45794482b0d9214796ced4bd.pdf) • Walmart Pharmacy - click here for enrollment instructions(https://51ffe31a-367e-4d24-aee7-bc3a6db21df6.usrfiles.com/ugd/51ffe3_efc8b975cb7d496ea61dc18bbc7b5b73.pdf) • Cost Plus Drugs - click here for enrollment instructions(https://51ffe31a-367e-4d24-aee7-bc3a6db21df6.usrfiles.com/ugd/51ffe3_6ad010acec39440ebb2da78401c42901.pdf)

When you enroll in one of our healthcare plans, you have access to use telemedicine by using the Recuro Health app. This allows you to speak with a doctor 24/7 by phone, text, or video chat. Click here to learn more.(https://www.mytrinitybenefits.com/telemedicine)